Service Status
No known outages are currently affecting Gidgee Networks customers.
If your service isn’t working, try the steps under “Is it just me?” below, then contact us on 0400 113 381 or email@gidgee.network.
Is It Just Me?
If your internet has stopped working and no outage is listed above:
Check your power. Make sure your modem/router and nbn connection box are switched on and their lights are on.
Restart your equipment. Turn off your modem/router and nbn connection box, wait 30 seconds, then turn them back on. Allow up to 5 minutes to reconnect.
Check your cables. Make sure all cables are plugged in firmly.
Check the outage pages below.
Contact us if it’s still not working. Let us know your name, service address, and what lights are showing on your equipment.
Gidgee Networks delivers your service over the nbn network, using infrastructure from our upstream provider, Leaptel. You can check their outage information directly:
nbn outages: https://www.nbnco.com.au/support/network-status
Leaptel Service Status: https://leaptel.com.au/support/service-status/#network-outage-registers
These pages are run by those providers, not Gidgee Networks. They might list outages that don’t affect you, or not yet show one that does. If your service is down and you’re unsure, contact us.
Check Network Outages
How We’ll keep you informed
If a major or significant outage affects your service, we will:
Send you an SMS and email as soon as we’re notified
Post updates on this page and our Facebook page
Keep you updated at least every 6 hours for the first 24 hours, then at least daily, until the outage is fixed
Let you know when your service is restored
Please make sure we have your current mobile number. If your internet is down, SMS is often the only way we can reach you.
Outages caused by natural disasters can take longer to fix, and access to affected areas may be limited. We’ll post what information we have here.
For emergency and disaster information:
Queensland disaster information: disaster.qld.gov.au
Murweh Shire Council: disaster.murweh.qld.gov.au, or find your local disaster dashboard
ABC Emergency: abc.net.au/emergency
SES assistance: 132 500
Life-threatening emergency: 000
Natural Disasters
Contact & Accessibility
Phone: 0400 113 381
Email: email@gidgee.network
Need an interpreter? Call TIS National on 131 450 and ask them to call Gidgee Networks on 0400 113 381
Hearing or speech impairment? Contact us through the National Relay Service: accesshub.gov.au/about-the-nrs
Unhappy with how an outage was handled? See our Complaints Handling Policy, or contact the Telecommunications Industry Ombudsman on 1800 062 058