Legal and Policies
Transparent by design.
All the documents that govern our relationship with you — written to be read, not buried. If you have questions about any of these, we’re always happy to help.
Registered Business
Matthew Nicholas Dashiell Little T/A Gidgee Networks
ABN
52 118 405 626
1. Policy Documents
These documents apply to all Gidgee Networks Customers. By signing up for or using our services, you agree to the terms set out in the Customer Agreement.
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The core agreement between you and Gidgee Networks - covering services, billing, your responsibilities, acceptable use, and what happens if things go wrong.
Effective 05/04/2026
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How we collect, use, store and protect your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Effective 05/04/2026
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How to raise a complaint, what to expect from us, and your rights if you’re not satisfied - Including how to escalate to the TIO.
Effective 05/04/2026
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If you’re having difficulty paying your bill, you have the right to apply for hardship assistance - free of charge. This policy explains how we can help.
Effective 05/04/2026
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We’re here to support customers affected by domestic, family or sexual violence - including keeping you connected and protecting your privacy.
Effective 05/04/2026
2. Your Key Rights
A plain English summary of what you’re entitled to as a Gidgee Networks customer.
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You can make a complaint at no cost. We aim to resolve standard complaints within 10 business days.
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If you’re struggling to pay, you have the right to apply for financial hardship support, free of charge.
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We will not disconnect your service while a hardship arrangement is in place except as a measure of last resort.
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You can request access to your personal information or ask us to correct it at any time.
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If we can’t resolve your complaint, you can escalate to the TIO - a free and independant service.
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We’ll give you at least 5 business days notice before any changes to your agreement or pricing take effect.
3. Regulatory Bodies
These independent organisations exist to protect your rights as a telecommunications customer or to handle privacy concerns.
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Free and independent dispute resolution for residential and small business customers. Contact them if you’re unsatisfied after exhausting our complaints process.
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For privacy-related concerns that have not been resolved through our internal complaints process.
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4. Questions
If anything in our policies is unclear, or you’d like to discuss your account, we’re available 9am-5pm Queensland time.